As soon as you have completed a purchase, you will receive an order confirmation from us. If you cannot find it, please check your spam folder.

No. You do not need a customer account to order from us. We also offer our customers the option of ordering our products without first creating a customer account.

Just contact us with this, tell us what you would like to change and we will do our best to do so.

Some of our bikes are delivered pre-assembled. However, you will need some basic tools and assembly instructions to complete the bike.

However, the delivery time is usually between 1 and 3 working days after ordering.

Yes, we offer express shipping for customers who want to receive their bike as quickly as possible. Please note that additional charges may apply for express delivery.

Yes, we offer international deliveries. However, please note that additional shipping costs and customs duties may apply.

We accept a variety of payment methods, including credit cards, PayPal, bank transfers and other electronic payment methods.

When paying, you will see a small lock symbol in the address bar of your browser. This means that your information is encrypted in SSL to ensure the security of your data.

Yes, with every order you will receive an invoice from us by e-mail with VAT shown.

The return period is 30 days from the date of delivery. The bike must be in unused condition and returned in its original packaging.

The return costs are borne by the customer, unless the return is due to an error on our part or a defective product.

You can return or exchange an unused bike within a period of 30 days. Please contact our customer support to arrange an exchange.

The safety of our customers, especially children and young people, is our top priority. All our bikes comply with the applicable safety standards and are equipped with appropriate safety features, such as safe brakes, reflective elements and robust frame.

Yes, we offer a selection of helmets, protectors and other protective equipment for children and young people.

The protection of your personal data is very important to us. We collect and use your personal data only for the purpose you have previously authorized.